Privacy Policy

Effective date: 02/23/26

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Top Tier Tails Grooming Service (we, us, our) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and how we protect it when you visit our website or book services.

1. Who we are
   Business name: Top Tier Tails Grooming Service
   Location: Etobicoke, Ontario, Canada
   Contact: [your email]
   Phone: [your phone number]

2. What information we collect
   We only collect information that helps us provide grooming services and run our business. This may include:

A. Information you provide
Name
Email address
Phone number
Appointment details and service selections
Notes you choose to share about your pet (for example temperament, health notes, grooming preferences)
Messages you send us through forms, chat, email, phone, or social media

B. Booking and payment information
When you book online, our booking provider (Wix Bookings) may collect booking details.
If you pay online, payment is processed by a third party payment processor. We do not store full credit card numbers on our servers.

C. Website and device information
Like most websites, we may collect basic usage data such as:
IP address
Browser type and device type
Pages viewed and time spent on the site
General location (city or region)
This data helps us understand site performance and improve the experience.

1. How we use your information
   We use your information to:
   Schedule and manage appointments
   Confirm bookings and send reminders
   Provide grooming services safely (including using pet notes you provide)
   Respond to inquiries and customer support requests
   Send service updates and important business communications
   Improve our website, services, and booking experience
   Prevent fraud and protect our business

2. Cookies and analytics
   Our website may use cookies or similar technologies to make the site work properly and help us understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect how some website features work.

3. How we share your information
   We do not sell your personal information.

We may share limited information only when needed to run the business, such as with:
Wix and Wix service providers that power our website and booking system
Payment processors used for online payments
Email or messaging services used to send confirmations and reminders
Professional advisors when required (accounting, legal, or insurance)
Law enforcement or regulators if required by law

These providers only receive the information needed to perform their services.

1. How long we keep your information
   We keep personal information only as long as needed for booking, service history, business operations, and legal or tax requirements. When it is no longer needed, we securely delete or anonymize it.

2. How we protect your information
   We take reasonable steps to protect your information, including limiting access to authorized staff only and using reputable platforms for booking and website hosting. No system can be guaranteed 100 percent secure, but we work hard to protect your information.

3. Your privacy rights
   If you are in Canada, you may have rights under applicable privacy laws (including PIPEDA) to:
   Request access to the personal information we hold about you
   Request corrections to inaccurate information
   Withdraw consent for certain uses (such as marketing)
   Ask questions about our privacy practices

To make a request, contact us at: [your email]

1. Children’s privacy
   Our services are for pets, and our website is not intended for children under 13. If you believe a child has provided us personal information, contact us and we will address it.

2. Third party links
   Our website may contain links to third party sites (for example social media). We are not responsible for the privacy practices of those sites. Please review their privacy policies.

3. Changes to this policy
   We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

4. Contact us
   If you have questions about this Privacy Policy or your personal information, contact:
   Top Tier Tails Grooming Service at toptiertails.com@gmail.com